Tree of MemoriesCheck your existing account on a new phone
Make sure you are using your existing account and couple connection. Starting with a new account or a new couple may show a different space from your previous records.
Do not use deletion as a recovery step
Deleting records or disconnecting a couple can affect your data. Do not reset or delete things simply because something looks wrong. Recovery options depend on the account and the state of the data.
What to include in a support request
Describe the issue, your phone and app version, and whether you recently changed devices. Provide further account lookup details as directed by support. Do not post private memories in public comments.
Keep sensitive details private
Never send passwords, authentication codes or full card numbers. Hide unrelated personal details in screenshots. Read the privacy policy for information about data handling.
Frequently asked questions
Can deleted records always be recovered?
Recovery cannot be guaranteed. It depends on the account and data state, so contact support before making further deletions or resets.
Need a hand?
Contact support about your account or a purchase. Never send passwords or full payment details.
help@tree-memories.com